My first San Francisco visitor

Got my first San Francisco visitor last week when Wanita stopped by before we headed off to Kauai. (OK, technically Jason and Jeff were out here earlier, but Wanita was my first house guest.)

We managed to pack a lot into 3 days, including breakfast at the excellent Ferry Plaza Farmers Market, a fun tour of the Boudin bakery, finding great places for truffles, dim sum in Chinatown and a stroll through Golden Gate Park. And lots and lots of walking.

Pictures below and on flickr. A flickr map of the pictures is also available. Some of these pictures (the better ones) are Wanita’s.

(If you’re reading this in an RSS reader, click through to the blog.)

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Au revoir, DC

It’s been a long, fun ride. It’s hard to believe it’s been four years. I’ve been fortunate to meet a lot of great people and make some friendships that will last a long time.

The last month has been hectic with moving and frequent coast-to-coast trips, but I’ve managed to squeeze in time for museums, hiking, football, Rock Band and just hanging out with friends.

(If you’re viewing this post in an RSS reader, click through to see the slideshow. Or see the set on flickr.)

Posted in personal, photography | 1 Comment

How not to design an ATM

I’ve written before about problems with the UI on ATMs, such as repeatedly asking what language you want and having you enter cents for withdrawals when no ATM I know of dispenses pennies.

I ran across another problem the other day: an ATM that doesn’t know when to count. I asked for $200. The machine connected to the network, subtracted $201.85 from my account and then started spitting out money. Whirr. Click. Uh oh.

Seeing as I wasn’t in Vegas and there is no such thing as a $200 bill, I began to worry. There was an ominous message that said simply “Cash dispensing error”. The machine only had $20 in it.

The machine should keep track of how much it has in it so that as soon as you enter $200, it checks and says, “Sorry, I’ve only got $20. Do you want that?” This should happen before taking the money out of your bank account.

Here’s a case where bad UI made the ATM company money: I ended up paying $1.85 to withdraw $20, a whopping 9.25%. If I’d known that there was only $20 in the thing, I would have used a different ATM. Now if only I’d reprogrammed that ATM to think I took out $5.

Badly designed ATM

Posted in fun, ui, usability | 1 Comment

Occassional reader – Camera clues, misplaced revenge, drunk dialing, ExtraGeek – Feb. 2, 2008

Yes, yes, I know. I’m behind. The new job, a coast-to-coast commute, moving and trying to maximize time with my DC friends have taken their toll on my reading and blog writing time.

  • Photo Clues Lead to Camera’s Owner (AP) – A New York City woman finds a camera in a cab and returns it. Shocking, I know. She, her fiance and family did a bit of detective work, analyzing the pictures on the camera to find its rightful owner in Australia. I keep meaning to put a locked image on my cameras with my contact information, just in case it falls into the hands of someone like that New Yorker. I could stand losing a $300 camera, but the images from a trip are a much bigger loss.
    Another use for digital cameras: using it to find people you’ve lost. I lost my friend Pam in an Italian museum. I didn’t know the language and the docent didn’t speak English. Flipped my camera to a picture of Pam, handed it to the docent and she pointed the way.
  • Police: Woman Thinks She’s Being Fired, Sabotages Boss (News4Jax.com) – She gets the wrong idea after reading a classified ad that had her boss’ phone number in it and destroys seven years worth of architectural drawings. Wow. People still look at classifieds? Lesson for employers: back up data. Lesson for disgruntled employees: use multi-pass deletion. via Wanita Niehaus
  • Dip Once or Dip Twice? (New York Times) – Just in time for the Super Bowl, a report concludes that double dipping is bad. I do have to question the methodology: “The team of nine students instructed volunteers to take a bite of a wheat cracker and dip the cracker for three seconds into about a tablespoon of a test dip.” Three seconds is an awfully loooooong time. But then this is the same group that debunked the five-second rule. (It depends on what you dropped and the surface it was dropped onto.) via Sree Sreenivasan
  • Drunk driver dials 911 (CNN, video) – Drunk dialing and drunk texting are bad. Drunk dialing 911 while you’re driving is really bad. The cops don’t want to escort you home. Meanwhile, a Minnesota legislator is trying to ban ladies’ nights with free drinks for women.
  • ExtraGeek Luis von Ahn: Human Computation (Wired Science) – This week, I’m introducing a new feature that will highlight stories that are extra geeky. Carnegie Mellon computer scientist von Ahn discusses CAPTCHAs — those annoying things you have to decipher and type to sign up for accounts, buy tickets at Ticketmaster and other assorted tasks. von Ahn is trying to harness distributed human intelligence to help computers learn. The reCAPTCHA project tries to use CAPTCHAs to digitize books. Google licensed von Ahn’s ideas for its Image Labeler.
Posted in fun, random, weekly reader | 1 Comment

Microsoft yodels for Yahoo!

Microsoft and Yahoo logosThe announced Microsoft bid for Yahoo! means a lot of different things for lots of people. An emboldened competitor for Google. A stronger ad network for advertisers. Heightened acquisition hopes for AOL. Better benefits for Yahoo! employees. (Microsoft has the best benefits I’ve seen in the industry.)

But what does it mean for every day consumers? The biggest impact is likely to be in the mobile space. Microsoft’s ownership of the Windows Mobile OS and Yahoo’s large audience and mobile applications could revolutionize the industry.

As revolutionary as the iPhone is, it’s not a true network device. Apple did a terrific job integrating four devices – phone, Internet tablet, media player and camera – into one.

Even as our lives get more and more digitally connected, the cell phone remains a remote island of information. Someone needs to build a device that integrates the Internet seamlessly.

Some of the things I’d like to see:

  • A network address book. You no longer have to use the 10-key keypad or a sync cable to keep your address book up-to-date. In fact, you don’t have to update it all – as your contacts move, those changes are automatically reflected. The address book would incorporate network presence so that you don’t call people when they’re in the middle of something.
  • A network calendar.
  • Integrated photo applications. I’ve been looking for a way to view pictures from my friends on flickr through my mobile phone or iPod Touch. The best efforts have been clunky. When I take pictures, they’re seamlessly integrated with my flickr account, without the hacks that are currently required. (Sprint has done a nice implementation of this kind of integration with Picture Mail, but their Web application is awful and little used.) The pictures could also be used for picture Caller ID.
  • Richer data push to the phone. It amazes me that we’re still stuck sending 160 character text messages to each other. A network-integrated phone would allow for a better experience. Want to invite someone to dinner? Send them a message which appears complete with photo, address, review and link to driving directions.
  • Web access to text messages and integration with IM. When you’re at your desk, text messages come in on your IM client. Leave and they get routed to your cell phone. All of your texts are available in your mail app. The carriers are an obstacle to making this happen (text messaging is highly lucrative), but a combined Microsoft-Yahoo might be able to pull it off.
  • Network control of your phone. Phone stolen? No problem, send a bullet to erase all of the data. Forgot where you left your phone? See a map of where it is.
  • Local search integration. Found a business that you like? Add it your network address book for quick and easy access. Click to rate right from your cell phone.
  • Location-aware presence. The option to publish location to other networks, including IM networks. More on that later.

Some variations of a few of these features, like the network address book and calendar, exist in enterprise-focused devices. Yahoo! Go is an excellent consumer application that includes features such as a flickr viewer, but without integration into the OS isn’t as great as it should be.

Microsoft’s ownership of the phone OS, deep integration of Yahoo! Go and their combined consumer audiences could be combined to create a phone that out Apples Apple.

See also:

ObDisclaimer: These are my personal views and do not reflect the views of my employer.

Posted in aol, google, iphone, microsoft, mobile, mobile search, social networking, wireless, wireless data, yahoo | Comments Off on Microsoft yodels for Yahoo!

Rocky’s paper eater

The movers came today and loaded up all my stuff for the move West. I laughed out loud when I looked at the inventory and saw “paper eater” as the description for my shredder. And I think she packed the eaten but not digested paper, too.

The other amusing moment was when she stared at the Moviebeam and tried to describe it. I had to struggle to explain it, too. Relic destined for the trashbin of technological history?

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What would you do with $600?

That question seems to be on a lot of people’s minds these days, thanks to the newly announced $150 billion stimulus package.

“I would like my check and I think everybody else feels the same way,” said David Wyss Chief Economist for Standard & Poor’s, defending the package.

Let’s be intellectually honest. Wyss is not getting a check. I’m not getting a check. Given the demographics of my readers, chances are that you’re not getting a check either. (Sorry.) The giveaway begins to phase out at $75,000 in income for individuals and $150,000 for couples. It’s also intellectually dishonest to call the giveaway a “rebate,” given that many of the recipients don’t pay federal income taxes.

On CNN last week, anchor Tony Harris asked CNN personal finance editor Gerri Willis (neither of whom are likely to be getting checks) what he should do with his check. Her answer: use it to pay down credit card debt. And if you don’t have debt? Invest it.

That’s sound personal finance advice. If I were getting a check, that’s what I’d do. Unfortunately, if everyone did that, it wouldn’t accomplish the goals of the stimulus package. There are a lot of questions about whether the giveaways will stimulate the economy anyway, but they certainly won’t if people just put them in the bank. Good thing few Americans ever listen to personal finance experts.

Another challenge with the giveaways is that different types of spending have different impacts on the economy. $600 spent at Wal-Mart has a much lesser impact on the U.S. economy than $600 spent taking a trip to Chicago.

The marketer, economics geek and fiscal conservative in me thinks there’s a better way. Instead of mailing out paper checks at taxpayer’s expense, do a deal with VISA, MasterCard or American Express to issue the giveaways as debit cards.

The credit card companies pick up the administrative costs of the program in exchange for the interchange rate on the transactions. Because it’s a debit card, you can’t just take the money and put it in the bank or use it to offset fixed expenses like rent or a mortgage. You pretty much have to spend it. And economists and policy wonks could get hard data on where people spend money that’s dropped in their laps.

You could even code the cards so that they can only be used on purchases most likely to stimulate the economy, such as domestic travel and eating out.

Posted in marketing, personal finance | 1 Comment

Starting cars for dummies

You turn the key and the engine goes vroom. That’s how you start a car. In the more than 10 years since I started driving, there have been a lot of change in cars. I’ve seen the addition of safety features like airbags and antilock brakes. Once luxury items like air conditioning and keyless entry have become standard on all but the lowest-end models. Navigation systems and speech recognition have become available. But starting the car has been the same.

That’s why I was thrown for a loop this week when Avis gave me a Nissan Altima Hybrid. There were three parts that made the usability of the Altima tricky

  • The key itself looks like the fobs that most cars have.
  • The start/stop button that takes the place of the keyhole.
  • The electric motor.

Altima Hybrid starter

You don’t put the key in and turn. In fact, you don’t have to put the key in it at all. As long as the key is in the car, you can start the car by putting your foot on the brake and hitting the start button. (I figured this out thanks to a cryptic informational display that appeared when I was simply pressing the start button.)

The fact that you don’t have to have the key in the ignition also makes stopping and parking tricky. I parked, walked out of the car, locked the doors and went into the office. When I returned at the end of the day, the car was still running. Because the car is silent when in electric mode, I didn’t realize the car was still on when I parked. (Hybrid cars also present a problem for blind pedestrians at intersections, because they can’t hear them coming.) I still don’t know whether someone could’ve driven off with the car during the day.

Keeping track of the key is also fun. Unlike other cars with the fancy keys, the Altima seems to require that you press a button to unlock the door. You can’t just keep the key in your pocket, grab the handle and have it open automatically like on the Prius. I could never remember if I put the key in my jacket pocket, jeans or in the console. There is a place to put the key in the dash, but it’s not where the ignition slot usually is.

The valets at my hotel also seemed to have a hard time with the car. We couldn’t figure out why the trunk release wouldn’t work. It turns out that the car was still on (though silent) and there is an interlock that prevents the trunk from opening when the car is on. The interlock should really be tied to whether the car is in park.

It’s probably not fair to judge these features based on my experience as a casual user for a week. If I owned the car, I’d certainly get used to these quirks and would likely come to appreciate them.

But with such a radical departure from a long held user experience, there need to be design elements to ease the transition. I certainly don’t want a repeat of “the door is ajar” from the K-Car of the 80s, but some sort of reminder that this dummy left the car on would be nice. Or an ignition cutoff if the key is removed from the car for more than 15 minutes.

Altima RFID key

Posted in fun, random, usability | 2 Comments

Weekly Reader – Jan. 12, 2008 – Tasing to your tunes, connected car

Busy with CES and the new job this week, so I didn’t get to do a whole lot of reading. These caught my eye:

  • CES Video: Gadget of the day (Los Angeles Times) – Taser has introduced a stun gun with an integrated MP3 player. The fashion (un?)conscious can get it in leopard print. Left unanswered is whether you can play tunes while you’re tasing someone. Maybe next year they’ll add a video screen so you can watch the “Don’t tase me bro” video while you tase someone.
  • Autos becoming vibrant electronics hub (AP) – A big theme of CES, including a keynote by GM CEO Rick Wagoner, is the increasingly rapid integration of consumer electronics into the car. Audio, navigation and Internet technologies are rapidly converging in the car. Convergence seems to be happening faster on the car’s screen than the TV screen.
    This story was written by my college roommate, Brian Bergstein. I bumped into him while waiting in a cab line at The Venetian. Check out the rest of Brian’s great CES coverage.
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Packaged pani puri as progress

A few years ago at the TV Critics Association press tour my friend Neal asked NBC head Jeff Zucker why there weren’t any South Asians on ER. Anyone who has been to a hospital knows that they’re full of South Asians. Zucker replied that Ming Na was on ER. Na is Chinese.

Fast forward to today and you have Parminder Nagra on ER. (One of these days they might even get her an Indian love interest.) Ironically, the Alec Baldwin character on 30 Rock (who is the show’s Zucker) has a South Asian assistant played by Maulik Pancholy.

South Asians have made it beyond the stereotypical TV and movie roles of brainy computer geeks. You can find South Asian drug dealers (Pancholy in Weeds) and smart slackers (Kal Penn in Harold and Kumar Go to White Castle).

Comcast offers Bollywood Movies on Demand. My parents are addicted to Netflix’s giant Bollywood selection.

South Asians have made their mark on journalism, too. CNN features two South Asians in prominent roles, with Kiran Chetry anchoring its American Morning newscast and Dr. Sanjay Gupta as its chief medical correspondent. Ali Velshi has a slightly lesser role as a senior business correspondent and host of CNN’s Your Money. A research note: CNN’s official biographies of the three make no mention of their ethnicities. That in itself is great.

Fareed Zakaria is the editor of Newsweek International and a frequent panelist on This Week with George Stephanopoulos. He is one of the sharpest minds in international relations. My friend Sree Sreenivasan, among many other accomplishments, is the tech reporter for WNBC-TV in New York.

(Hmm… I’m feeling like a slacker all of a sudden.)

Indian influence has extended to the grocery. As India has industrialized and the demand for Indian food in the United States has increased, even ordinary grocery stores like Giant and Cub offer shelf-stable Indian food. My favorites are the shelf-stable vegetable dishes at Trader Joe’s. Combine those with the naan from the freezer section and you’ve got a complete Indian meal. Their pav bhaji lets you sample Indian street food without the stomach difficulties.

There is a downside to all this progress: I don’t get as much made-from-scratch home cooking when I visit the parents. Instead of mom soaking and grinding the lentils for dosas, the batter comes from a mix.

The puri for pani puri comes from half way around the world. India’s cheap labor and worldwide shipping means that you can buy a kit with 30 puris, filling, and sauce for $3.99 at the Indian grocer. That undercuts the local guy who sells his homemade puris at 20 for $5, without the extras.

But mom knows I don’t like the boondi filling for my pani puri and makes my preferred potato filling. There are limits to progress.

Pani puri kit imported from India

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