Category Archives: ui

How to turn on the innovation light bulb

Expect 80-90% of innovation to fail This is the goal that VCs target. Building new things is inherently risky. Expecting every idea to succeed is a recipe for failure. The key is to fail fast. You need a team that … Continue reading

Posted in product management, ui, Uncategorized

United’s mobile check in not ready for takeoff

On my last trip, I had the opportunity to try United’s mobile check-in and mobile boarding passes. The promise is paper-free check in. It sounds really great, but it’s not quite there. Partly it’s due to United’s horrible user interface, … Continue reading

Posted in advertising, airlines, customer service, mobile, ui, wireless | Tagged | 6 Comments

iPhone design pet peeve #2: moving app icons

The App Store is one of the key strengths of the iPhone. You can easily find, purchase and install applications that increase the utility of the iPhone. Steve Jobs claims that more than 100 million downloads have occurred in the … Continue reading

Posted in apple, iphone, rocky's iphone pet peeves, ui, usability, wireless, wireless data

iPhone design pet peeve #1: address book access

I’ve had the 3G iPhone for a couple of months now. During that time I’ve had the same complaints that most others have had: virtually nonexistent 3G coverage, anemic battery life and frequent crashes. But there are also details of … Continue reading

Posted in apple, iphone, rocky's iphone pet peeves, ui, usability, wireless, wireless data | 2 Comments

Bad UX at Sea-Tac airport

See those black spots toward the top of the picture, about 30 feet above the ground? Those are flight arrival and departure displays. Really. It’s not just the height that’s a problem; the displays face a large glass wall. When … Continue reading

Posted in rocky's travel, travel, ui

Picking the wrong default path

I’ve been using my Garmin eTrex Vista Cx GPS for six months. I use it when hiking and to geotag pictures. I noticed that I haven’t been getting the advertised accuracy level; the accuracy has ranged from 25 to 150 … Continue reading

Posted in consumer electronics, geotagging, gps, product management, ui, usability | 2 Comments

How not to design an ATM

I’ve written before about problems with the UI on ATMs, such as repeatedly asking what language you want and having you enter cents for withdrawals when no ATM I know of dispenses pennies. I ran across another problem the other … Continue reading

Posted in fun, ui, usability | 1 Comment