Gimme my money: remaking the ATM to get you cash faster

Google’s blog today talks about World Usability Day. One of the examples they cite is ATM design.

Bank of America has run a series of commercials talking about how their advanced ATMs will be able to count cash deposits and put it directly in your account or scan deposited checks and print a copy of them on your receipt.

I’d be thrilled with basic usability enhancements.

Almost every time I use an ATM, I’m asked the same questions:

  • What language do I want? (English)
  • What do I want to do? (Withdraw, of course)
  • How much do I want? (95% of the time, it’s the same amount.)
  • Do I want a reciept? (Yes.)

Two of those answers won’t change. I won’t suddenly start trying to get money in Spanish or Japanese. And I will always want a receipt. These could be preference settings.

As to how much I want to withdraw, it’d be great if there were a quick pick option on the early screens that let me do 1-click for my most frequent task.

And when I do need to manually enter an amount, don’t make me enter the cents. After all, the machine can’t give me $200.32, can it?


About Rakesh Agrawal

Rakesh Agrawal is Senior Director of product at Amazon (Audible). Previously, he launched local and mobile products for Microsoft and AOL. His personal blog is at and tweets at @rakeshlobster.
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One Response to Gimme my money: remaking the ATM to get you cash faster

  1. Funny how much we just use things without thinking about them. Way to think outside the box.

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