Gimme my money: remaking the ATM to get you cash faster

Google’s blog today talks about World Usability Day. One of the examples they cite is ATM design.

Bank of America has run a series of commercials talking about how their advanced ATMs will be able to count cash deposits and put it directly in your account or scan deposited checks and print a copy of them on your receipt.

I’d be thrilled with basic usability enhancements.

Almost every time I use an ATM, I’m asked the same questions:

  • What language do I want? (English)
  • What do I want to do? (Withdraw, of course)
  • How much do I want? (95% of the time, it’s the same amount.)
  • Do I want a reciept? (Yes.)

Two of those answers won’t change. I won’t suddenly start trying to get money in Spanish or Japanese. And I will always want a receipt. These could be preference settings.

As to how much I want to withdraw, it’d be great if there were a quick pick option on the early screens that let me do 1-click for my most frequent task.

And when I do need to manually enter an amount, don’t make me enter the cents. After all, the machine can’t give me $200.32, can it?

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About Rakesh Agrawal

Rakesh Agrawal is Senior Director of product at Amazon (Audible). Previously, he launched local and mobile products for Microsoft and AOL. His personal blog is at http://blog.agrawals.org and tweets at @rakeshlobster.
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One Response to Gimme my money: remaking the ATM to get you cash faster

  1. Funny how much we just use things without thinking about them. Way to think outside the box.

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