Daily Archives: August 2, 2007

Can an airline really be this inept?

Posted on August 2, 2007 by Rakesh Agrawal

Every couple of months, U.S. Airways sends out an email describing the progress on their computer systems. As with most large-scale systems projects, they’re behind. The self-effacing emails try to reassure customers that the airline really cares. Here’s an excerpt … Continue reading →

Posted in airlines, customer service, travel | 3 Comments

Using the Web to cover breaking events

Posted on August 2, 2007 by Rakesh Agrawal

After the crash of ComAir Flight 5191, about a year ago, I wrote a piece criticizing the lackluster way news sites use Web resources in covering breaking news. When the news broke of the 35W bridge collapse in Minneapolis last … Continue reading →

Posted in journalism, media, newspapers, web 2, web 2.0 | 1 Comment