Category Archives: airlines

Virgin America knows how to make daily deals work

I admit it. I am in the bag for Virgin America. I have been since before they took off. (Literally.) I once live tweeted a flight to San Diego using their in-flight WiFi. Savvy travelers will recognize that the picture … Continue reading

Posted in advertising, airlines, groupon, local search | 4 Comments

United’s mobile check in not ready for takeoff

On my last trip, I had the opportunity to try United’s mobile check-in and mobile boarding passes. The promise is paper-free check in. It sounds really great, but it’s not quite there. Partly it’s due to United’s horrible user interface, … Continue reading

Posted in advertising, airlines, customer service, mobile, ui, wireless | Tagged | 6 Comments

Favorite airports from around the world

I’ve been doing a lot of travel the last few years and have gone through a lot of airports. There are huge variations in quality from airport to airport and even within terminals of the same airport. A few stand … Continue reading

Posted in airlines, travel | 11 Comments

The benefits of starting from scratch

Today marks the second anniversary of the launch of Virgin America, an upstart carrier that has inspired many loyal followers. Virgin America is a clear example of the benefits of starting from scratch. Among Virgin’s features: Brand new planes. Cheerful … Continue reading

Posted in airlines, customer service, travel | 4 Comments

Online at 36,000 feet: trying Gogo WiFi on board

I tried inflight WiFi last week aboard Virgin America. The day I flew happened to be the same day Virgin became the first U.S. airline to offer Internet access across its entire fleet. I live tweeted and uploaded pictures to … Continue reading

Posted in airlines, travel, twitter | 2 Comments

A wow experience from United Airlines. Wow.

It’s rare these days that a company impresses with customer service. It’s even rarer when that company is an airline, especially an American airline. That’s the experience I had last week when I was flying home from New Orleans on … Continue reading

Posted in airlines, customer service, travel | 15 Comments

The ad is a lie

While watching the Olympics, I was struck by a gorgeous animated ad. A lobster conducts an orchestra of other sea creatures playing Gershwin. As soon as I recognized Rhapsody in Blue, I knew it had to be a United Airlines … Continue reading

Posted in advertising, airlines, travel | 2 Comments