I am the CEO of redesignmobile.
I I also talk about technology on Bloomberg TV and CNBC. I have also written for VentureBeat, TechCrunch and GigaOm.
I have special expertise in small business, social networking and mobile payments.
I am probably best known for my critique of Groupon and the daily deals space.
- Good analysis of Apple Watch LTE vs. not. I ordered not. I would pay extra $70, but not $10/month. nytimes.com/2017/09/20/tec… 46 minutes ago
- How does this story not begin with "A Florida woman..." huffingtonpost.com/entry/mad-poop… via @HuffPostCrime 8 hours ago
- The @LindseyGrahamSC @BillCassidy bill is 15 9/11s... every year. theguardian.com/us-news/2017/j… 8 hours ago
- Shocked to hear that @jswartz was laid off from USA Today. Tremendous loss for not only USA Today, but tech community. 9 hours ago
- How the media fuels bubbles. twitter.com/yahoofinance/s… 9 hours ago
- Donald Trump is right
- 17 professions that benefit from bad drivers
- So you’re thinking about joining a startup…
- Use your client’s product (and your own)
- How technology created Trump
- What is art in the digital age?
- My experience with the Thin Blue Line
- The largest American brewer is…
- Link baiters need to read this before they lose their shirts
- Five mistakes that product managers make
- A sample Groupon merchant agreement
- A look at Groupon's extremely lopsided merchant agreement
- Groupon resource page
- Because manholes are round
- How do you pay for a ride on SF Muni with a $20 and a $1?
- Revised Groupon merchant agreement
- Yelp advertiser agreement
- Think Groupon is a technology company? Think again.
- Packaged pani puri as progress
- How daily deal companies could improve the merchant experience -- and why they won't
Category Archives: customer service
As a product guy, I’m always looking to improve products and experiences. Much of my thinking is driven based on more than a decade of creating online products and focusing on the integrated product experience. This includes brand, marketing, sales, … Continue reading
Last week I was skiing in Deer Valley when Groupon’s terrible earnings came out. While I was skiing, I got an email from CNBC asking if I could come on air to talk about them. We tried to get me … Continue reading
On my last trip, I had the opportunity to try United’s mobile check-in and mobile boarding passes. The promise is paper-free check in. It sounds really great, but it’s not quite there. Partly it’s due to United’s horrible user interface, … Continue reading
Today marks the second anniversary of the launch of Virgin America, an upstart carrier that has inspired many loyal followers. Virgin America is a clear example of the benefits of starting from scratch. Among Virgin’s features: Brand new planes. Cheerful … Continue reading
It’s rare these days that a company impresses with customer service. It’s even rarer when that company is an airline, especially an American airline. That’s the experience I had last week when I was flying home from New Orleans on … Continue reading
On my way home from work today I decided to stop by Borders to pick up a guidebook for my birthday trip to Mexico City. Step 1: Figure out if the Borders near my house is open. I called 1-800-555-TELL … Continue reading
After telemarketers, the most excruciating phone experience is dealing with interactive voice response systems. That’s what the industry calls those things that I call phone mazes and most people just call damned annoying. Unlike telemarketers, IVRs are hard to avoid. … Continue reading