Daily Archives: August 15, 2006

Whenever my cell phone rings, I know who’s calling. And I usually know what they’re calling about as soon as their picture (or name) appears on the display. I’d like to see companies do this for customer service. I ranted … Continue reading →

I was traveling a lot last week and ended up calling United frequently for flight information. They use a voice recognition system to provide that data. Horrible idea. In a previous job, I worked on speech recognition systems and know … Continue reading →