I am Senior Director of Product at Audible.
I have been designing and marketing Internet services since 1993. I have worked at Tellme, AOL Search, uReach Technologies, washingtonpost.com and startribune.com.
On TwitterTweets by rakeshlobster
- Thoughts on living and dying
- A finance guide for millionaires and billionaires
- Rakesh’s travel secrets for your holiday travel
- Lobsterclass – free classes on product management
- Getting down to numbers: quantitative research
- Pricing the COVID-19 vaccine
- Favorite things, day 1: podcasts
- Rakesh’s travel secrets for your holiday travels
- Favorite things, day 2: credit cards
- Favorite things, day 3: Hawaii
- A look at Groupon's extremely lopsided merchant agreement
- A phone that could only come from Apple
- Flickr places provides a wide-angle view of the world
- Anyone can be a journalist
- LivingSocial merchant agreement
- Think Groupon is a technology company? Think again.
- Investing in Groupon is like investing in a leaky bucket
- Yelp advertiser agreement
- Earth Day and assholes
- 'Tellme about your new gig'
Daily Archives: August 15, 2006
Using Caller ID to improve customer service
Whenever my cell phone rings, I know who’s calling. And I usually know what they’re calling about as soon as their picture (or name) appears on the display. I’d like to see companies do this for customer service. I ranted … Continue reading
Posted in airlines, customer service, travel 1 Comment
Can you understand me now?
I was traveling a lot last week and ended up calling United frequently for flight information. They use a voice recognition system to provide that data. Horrible idea. In a previous job, I worked on speech recognition systems and know … Continue reading
Posted in airlines, customer service, travel 5 Comments