About
RAKESH AGRAWAL
I am Senior Director of Product at Audible.
I have been designing and marketing Internet services since 1993. I have worked at Tellme, AOL Search, uReach Technologies, washingtonpost.com and startribune.com.
On Twitter
Tweets by rakeshlobsterContact
-
Recent Posts
- Rakesh’s travel secrets for the holidays, 2024 edition
- Airbnb’s changes don’t go far enough
- Rakesh’s travel secrets for the holidays, 2023 edition
- Thoughts on living and dying
- A finance guide for millionaires and billionaires
- Rakesh’s travel secrets for your holiday travel
- Lobsterclass – free classes on product management
- Getting down to numbers: quantitative research
- Pricing the COVID-19 vaccine
- Favorite things, day 1: podcasts
Top Posts
Meta
Pages
Daily Archives: March 4, 2013
How customer service should be done
Last week I was skiing in Deer Valley when Groupon’s terrible earnings came out. While I was skiing, I got an email from CNBC asking if I could come on air to talk about them. We tried to get me … Continue reading
Posted in customer service, travel
Comments Off on How customer service should be done