Monthly Archives: April 2013

A few thoughts on customer service

As a product guy, I’m always looking to improve products and experiences. Much of my thinking is driven based on more than a decade of creating online products and focusing on the integrated product experience. This includes brand, marketing, sales, … Continue reading

Posted in customer service | 1 Comment

My bet with Ryan Kim on Yahoo!

I have a bet with Ryan Kim on Yahoo’s mobile site, specifically Yahoo! Finance. I discovered an important flaw in the Yahoo! experience. It’s something that most people would immediately acknowledge is problematic. It should be a high priority issue … Continue reading

Posted in Uncategorized

Putting my money where my mouth is

With Mike Dudas: Foursquare will have a Slide-like exit. Winner gets dinner at the place of his choosing. Slide was purchased by Google for $182 million, a come down from the $500 million valuation at the last round. Because we … Continue reading

Posted in foursquare | 1 Comment