Category Archives: travel

A wow experience from United Airlines. Wow.

It’s rare these days that a company impresses with customer service. It’s even rarer when that company is an airline, especially an American airline. That’s the experience I had last week when I was flying home from New Orleans on … Continue reading

Posted in airlines, customer service, travel | 15 Comments

More bad news for newspapers: hotels going green

This picture should send shivers down the spines of executives at USA Today headquarters in McLean, Va. For at least as long as I’ve been traveling for business (13 years and counting), a USA Today in front of the hotel … Continue reading

Posted in hotels, journalism, media, newspapers, travel | 3 Comments

The hospitality industry gets more inhospitable

For an industry that markets itself as catering to the whims of its guests, the hotel industry sure goes out of its way to make a bad final impression. I just had a wonderful stay at the Westin Resort & … Continue reading

Posted in hotels, travel | 1 Comment

Bad UX at Sea-Tac airport

See those black spots toward the top of the picture, about 30 feet above the ground? Those are flight arrival and departure displays. Really. It’s not just the height that’s a problem; the displays face a large glass wall. When … Continue reading

Posted in rocky's travel, travel, ui

Sea-Tac arming grungy terrorists

Seen post security at Sea-Tac. Someone call the TSA and have their metal knives confiscated!

Posted in random, travel

The ad is a lie

While watching the Olympics, I was struck by a gorgeous animated ad. A lobster conducts an orchestra of other sea creatures playing Gershwin. As soon as I recognized Rhapsody in Blue, I knew it had to be a United Airlines … Continue reading

Posted in advertising, airlines, travel | 2 Comments

Colgate squeezes out a product for a niche market

Kudos to Colgate-Palmolive for responding to a market need: three ounce tubes of toothpaste that fit into baggies that you can get take through airport security. I was pleasantly surprised to find this at Target before a recent trip. (I … Continue reading

Posted in random, terrorism, travel | 1 Comment