Category Archives: travel

Up In The Air

The airline industry is one of the most volatile out there. I’ve had a chance to experience many of the ups and downs of the industry on a variety of U.S. and foreign carriers. U.S. carriers Alaska American Cape Air … Continue reading

Posted in travel

Asking meaningless questions: CBS’ faulty poll on TSA screening

In defending its actions in screening passengers, the TSA continually points to a CBS News Poll which claims that 80% of Americans support the scan. What does that really mean? Let’s take a look at the actual question that was … Continue reading

Posted in metrics, research, travel | 3 Comments

Favorite airports from around the world

I’ve been doing a lot of travel the last few years and have gone through a lot of airports. There are huge variations in quality from airport to airport and even within terminals of the same airport. A few stand … Continue reading

Posted in airlines, travel | 11 Comments

The benefits of starting from scratch

Today marks the second anniversary of the launch of Virgin America, an upstart carrier that has inspired many loyal followers. Virgin America is a clear example of the benefits of starting from scratch. Among Virgin’s features: Brand new planes. Cheerful … Continue reading

Posted in airlines, customer service, travel | 4 Comments

Online at 36,000 feet: trying Gogo WiFi on board

I tried inflight WiFi last week aboard Virgin America. The day I flew happened to be the same day Virgin became the first U.S. airline to offer Internet access across its entire fleet. I live tweeted and uploaded pictures to … Continue reading

Posted in airlines, travel, twitter | 2 Comments

A wow experience from United Airlines. Wow.

It’s rare these days that a company impresses with customer service. It’s even rarer when that company is an airline, especially an American airline. That’s the experience I had last week when I was flying home from New Orleans on … Continue reading

Posted in airlines, customer service, travel | 15 Comments

More bad news for newspapers: hotels going green

This picture should send shivers down the spines of executives at USA Today headquarters in McLean, Va. For at least as long as I’ve been traveling for business (13 years and counting), a USA Today in front of the hotel … Continue reading

Posted in hotels, journalism, media, newspapers, travel | 3 Comments