Never take the first offer

I needed to cancel one of my credit cards. I rarely use the card and didn’t want to pay the $75 annual fee. I called Citi to cancel. Of course this is never an easy process. They transfered me to a retention specialist.

In order, here are the offers I was presented:

  • Citi PremierPass card2,500 bonus ThankYou Points
  • $75 statement credit (this was after saying on the first offer that he couldn’t waive the fee)
  • A balance transfer at 3.99% for the life of the balance
  • A balance transfer at 3.99% for the life of the balance, without any transaction fee
  • 5,000 bonus ThankYou Points

He persisted even after I told him that I was doing the bulk of my spending on another Citi card.

I could hear the disappointment in his voice when I canceled despite his best efforts.


About Rakesh Agrawal

Rakesh Agrawal is CEO of redesign | mobile. Previously, he launched local and mobile products for Microsoft and AOL. His personal blog is at and tweets at @rakeshlobster.
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