About
RAKESH AGRAWAL
I am Senior Director of Product at Audible.
I have been designing and marketing Internet services since 1993. I have worked at Tellme, AOL Search, uReach Technologies, washingtonpost.com and startribune.com.
On Twitter
- Now you can get paramount plus. And Hulu. And peacock. All including a bunch of “channels” you don’t want. Sound fa… twitter.com/i/web/status/1… 12 hours ago
- It would be nice if this were enforceable. I.e. fines for claiming something as broadband if it didn’t meet these r… twitter.com/i/web/status/1… 13 hours ago
- RT @JakeSullivan46: We are closely tracking Microsoft’s emergency patch for previously unknown vulnerabilities in Exchange Server software… 13 hours ago
- I believe that (the now discontinued) Ritz Carlton VISA is heavier. And, yes, people do care about this. At least t… twitter.com/i/web/status/1… 15 hours ago
- Understanding psychology is as (or more) important than understanding technology. twitter.com/cjc/status/135… 15 hours ago
Contact
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Recent Posts
- Lobsterclass – free classes on product management
- Getting down to numbers: quantitative research
- Pricing the COVID-19 vaccine
- Favorite things, day 1: podcasts
- Rakesh’s travel secrets for your holiday travels
- Favorite things, day 2: credit cards
- Favorite things, day 3: Hawaii
- Favorite things, day 4: TiVo
- Favorite things, day 5: Alaska Airlines
- Favorite things, day 6: First Republic
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Monthly Archives: June 2011
My great Groupon customer service experience
In early May, I bought a Groupon for Robb’s Really Good Food. It’s a food cart in Portland, Ore. Before I got a chance to use it, Robb sold his food cart. (He plans to open a new one.) I … Continue reading
Posted in groupon
15 Comments
Things I love
I know there has been a lot of negativity on this blog lately in connection with my coverage of the daily deals space. New readers may be wondering, what the hell? Does this guy like anything? Well, in fact I … Continue reading
Posted in Uncategorized
1 Comment
Sam Altman will clean your house for $5
That’s right, the CEO of Loopt will personally clean your house for $5. But only if 1,000 people sign up. Only, I haven’t told him about the deal yet. He may not agree, but I’m using his name anyway. Hell, … Continue reading
Posted in mobile, mobile search
16 Comments
Virgin America knows how to make daily deals work
I admit it. I am in the bag for Virgin America. I have been since before they took off. (Literally.) I once live tweeted a flight to San Diego using their in-flight WiFi. Savvy travelers will recognize that the picture … Continue reading
Posted in advertising, airlines, groupon, local search
4 Comments
LivingSocial merchant agreement
See the Groupon, LivingSocial and daily deals merchant FAQ. LivingSocial Merchant Agreement (US) v1.3 CONFIDENTIAL LIVINGSOCIAL MERCHANT SERVICE AGREEMENT Order Form This LivingSocial Merchant Service Agreement Order Form is governed by the attached LivingSocial Merchant Service Agreement Standard Terms & … Continue reading
Posted in livingsocial
8 Comments
Revised Groupon merchant agreement
Here is a sample merchant agreement that I received. This one is from January 2011. Merchant Agreement Date of Agreement: 1/XX/2011 Merchant Name(herein referred to as “Merchant”): This “Merchant Agreement” or “Agreement”, effective as of the above date (“Effective Date”), … Continue reading
Posted in groupon
10 Comments
Shop Talk: A conversation with a Groupon merchant
I apologize for the poor audio quality in the video. Yes, I know I should have put a mic on her, but this was shot with a point-and-shoot digital camera without an external mic jack. The TechCrunch story has biggest … Continue reading
Posted in groupon
19 Comments
A look at Groupon’s extremely lopsided merchant agreement
See the Groupon, LivingSocial and daily deals merchant FAQ. Last night I posted a Groupon merchant contract I received. When reading this analysis, please keep in mind that I am not a lawyer and this is not legal advice. It’s simply … Continue reading
Posted in groupon
62 Comments
How daily deal companies could improve the merchant experience — and why they won’t
There are a number of ways that daily deal companies could improve the economics for merchants. Limit the number of deals people can buy in a set period of time. This would discourage deal habituation. (Of course, this isn’t in … Continue reading
Posted in groupon, livingsocial
21 Comments
A sample Groupon merchant agreement
See the Groupon, LivingSocial and daily deals merchant FAQ. Please note that this agreement is a bit more than a year old. I also published a Groupon agreement from January 2011. If anyone has a fresher one and wants to … Continue reading
Posted in groupon
20 Comments