Don Graham, chairman of the Washington Post Co. – washingtonpost.com was an early leader in the online news business and remains one of the most innovative. I’m not very optimistic about the future of the industry, but the Post Co. is likely to be one of the survivors.
Tony Hsieh, CEO of Zappos– I heard him speak this year at SXSW (mp3 podcast). His passion for delivering excellent customer service is practically unheard of these days. Among other things, Zappos offers employees $2,000 to quit after they’ve been through training. The offer weeds out those who aren’t committed.
Glen Tilton, CEO of United Airlines – To tell him how much his short-sighted bean counters are costing him in long term business, especially when he has rivals like Virgin America on some of his key routes. If only Hsieh and Tilton had dinner together, maybe flying United wouldn’t be such a miserable experience. Either that or the universe would implode.