I am the CEO of redesignmobile.
I frequently write for VentureBeat. I also talk about technology on Bloomberg TV and CNBC. I have also written for TechCrunch and GigaOm.
I have special expertise in small business, social networking and mobile payments.
I am probably best known for my critique of Groupon and the daily deals space.
- This is customer service: some hidden perks at American Express linkedin.com/today/post/art… @leslieberland @edgilligan 1 hour ago
- Woohoo! The SFO @AmericanExpress Centurion lounge opens next week. The one in Vegas is fantastic -- way better than U.S. airline lounges. 2 hours ago
- RT @nhglass: Wow. "70% of restaurant operators said they planned to invest in [an app] in 2014." Come and get it! @Olo http://t.co/5iS7Tg7z… 2 hours ago
- Free $20 for signing up for Softcard. gosoftcard.com/offers/addacar… Funny, Apple got a million signups in 3 days w/no carrot. 2 hours ago
- The game tokens from .com Monopoly. http://t.co/83ED7rPW7H 4 hours ago
- Why I’m joining PayPal March 11, 2014
- How Google+ can win over parents and grandparents from Facebook February 19, 2014
- The best transportation option in San Francisco might be one you’ve never heard of February 19, 2014
- In my first dine-and-dash experience with OpenTable, even the server was onboard with it February 12, 2014
- Why I love Twitter — and why that might not matter February 6, 2014
- Google could still win social — by redefining what social means February 5, 2014
- Facebook is 10. So why is it acting like it’s 80? February 5, 2014
- What UberX’s new lower pricing means for the transportation market January 11, 2014
- Two pictures that illustrate 12 years of change in technology (and the increasing irrelevance of CES) January 10, 2014
- Evernote’s Phil Libin shows how to do startup PR the right way January 9, 2014
- Why does Tina Fey not use the magnetic strip in her American Express commercials?
- How did Square lose the Apple Pay and Twitter partnerships while Stripe won?
- Is it possible for Square to lower the rate to 1.75% and compete with Amazon?
- Why is Square a popular choice for food trucks in San Francisco?
- Is it true, as Fast Company wrote recently, that Square is "no longer the high-flying startup it once was" (August 2014)?
- Bought a smart watch in the past 90 days on an AmEx or Discover? Don’t want it? Get your money back
- The death of nuance: Komen, ALS and Uber
- PR tip: Don’t use a celebrity’s death to pitch your company
- You have a friend who is depressed? Here’s what to do
- The smartest question I was asked by an entrepreneur and team member
- Why I retweet racist assholes
- Social media and the new world of work — my take
- Batkid, San Francisco and my brother’s experience with the Make-A-Wish foundation
- Why I’m joining OLO’s advisory board
- A few thoughts on customer service
- A look at Groupon's extremely lopsided merchant agreement
- A sample Groupon merchant agreement
- Groupon, LivingSocial and daily deals - merchant FAQ
- Because manholes are round
- Communicating amongst friends: how technology changes human relationships
- LivingSocial merchant agreement
- Answers from the Insurance Information Institute on Airbnb
- The terrible numbers that Groupon doesn't want you to focus on
- Revised Groupon merchant agreement
- Groupon, LivingSocial and daily deals – consumer FAQ
Monthly Archives: June 2009
Seen over the weekend: ads for bing and Yahoo! on Google search results for “Michael Jackson”. The bing ad led to bing’s xRank page for Michael Jackson. The Yahoo! ad bizarrely led to a Yahoo! shopping results page for Michael … Continue reading
Coming back from Berlin yesterday, I decided to take public transit. I took BART from SFO to Embarcadero station, where I had to switch to Muni to get home. The fare was $1.25 (after a paper BART to Muni transfer … Continue reading
I’ve written before about how the Associated Press blew it in the early days of the Web by choosing to not play in the online news space. More than a decade later, AP still has tremendous assets that it can … Continue reading