I am the CEO of redesignmobile.
I frequently write for VentureBeat. I also talk about technology on Bloomberg TV and CNBC. I have also written for TechCrunch and GigaOm.
I have special expertise in small business, social networking and mobile payments.
I am probably best known for my critique of Groupon and the daily deals space.
- Apple Pay online is also likely to reduce CAC for a lot of businesses. Less friction = lower CAC. 1 hour ago
- Apple Pay's OS-level integration represents an existential threat to @PayPal. No extra account needed. 1 hour ago
- As I've said before, biggest value in Apple Pay is for online/mobile transactions. @Uber integration is template to follow. (Update app.) 1 hour ago
- Apple Pay: first mobile payments product that works as easily as advertised. 3 hours ago
- Glad to see Facebook announce Safety Check. newsroom.fb.com/news/2014/10/i… Big companies can help make the world safer linkedin.com/pulse/article/… 4 days ago
- Why I’m joining PayPal March 11, 2014
- How Google+ can win over parents and grandparents from Facebook February 19, 2014
- The best transportation option in San Francisco might be one you’ve never heard of February 19, 2014
- In my first dine-and-dash experience with OpenTable, even the server was onboard with it February 12, 2014
- Why I love Twitter — and why that might not matter February 6, 2014
- Google could still win social — by redefining what social means February 5, 2014
- Facebook is 10. So why is it acting like it’s 80? February 5, 2014
- What UberX’s new lower pricing means for the transportation market January 11, 2014
- Two pictures that illustrate 12 years of change in technology (and the increasing irrelevance of CES) January 10, 2014
- Evernote’s Phil Libin shows how to do startup PR the right way January 9, 2014
- Why does Tina Fey not use the magnetic strip in her American Express commercials?
- How did Square lose the Apple Pay and Twitter partnerships while Stripe won?
- Is it possible for Square to lower the rate to 1.75% and compete with Amazon?
- Why is Square a popular choice for food trucks in San Francisco?
- Is it true, as Fast Company wrote recently, that Square is "no longer the high-flying startup it once was" (August 2014)?
- Bought a smart watch in the past 90 days on an AmEx or Discover? Don’t want it? Get your money back
- The death of nuance: Komen, ALS and Uber
- PR tip: Don’t use a celebrity’s death to pitch your company
- You have a friend who is depressed? Here’s what to do
- The smartest question I was asked by an entrepreneur and team member
- Why I retweet racist assholes
- Social media and the new world of work — my take
- Batkid, San Francisco and my brother’s experience with the Make-A-Wish foundation
- Why I’m joining OLO’s advisory board
- A few thoughts on customer service
- A look at Groupon's extremely lopsided merchant agreement
- A sample Groupon merchant agreement
- Groupon, LivingSocial and daily deals - merchant FAQ
- LivingSocial merchant agreement
- Answers from the Insurance Information Institute on Airbnb
- Groupon, LivingSocial and daily deals – consumer FAQ
- Because manholes are round
- Think Groupon is a technology company? Think again.
- Shop Talk: A conversation with a Groupon merchant
- Anyone can be a journalist
Monthly Archives: August 2007
It’s not even Labor Day and my local Costco already has Christmas merchandise out, complete with “Santa Claus is Coming to Town” playing nearby. Only 116 shopping days left! About these ads
Yesterday, I wrote about how The New York Times is having to look at handling corrections in an era where their archives are becoming increasing accessible to search engines. I decided to take a closer look at how the Times … Continue reading
The New York Times public editor writes this week about an increasing problem: incorrect information from the Times that lives forever in search engines. The Times has started surfacing its archived content in a way that search engines can crawl. … Continue reading
After leaving AOL, I decided to get some personal cards printed. Instead of going the conventional route, I went with Moo. It’s a great little company out of the UK that lets you print cards with full-color pictures on the … Continue reading
I find that increasingly companies are asking me to answer surveys after speaking to their call center agents. Whether it’s a credit card company, insurance company or travel provider, they want to know how satisfied I am. Many times, I … Continue reading
The Times reports today that the percentage of homes with cell phones and no landline now exceeds the percentage of homes that have a landline and no cell phones. It’s been about four years since I paid a landline phone … Continue reading