Monthly Archives: March 2013

How I choose what I write about

I’ve done a lot of writing over the last two years and it has spanned quite a few topics. Some of it may seem kind of random; that reflects my diverse interests. But there are a few themes that I’m … Continue reading

Posted in Uncategorized

How customer service should be done

Last week I was skiing in Deer Valley when Groupon’s terrible earnings came out. While I was skiing, I got an email from CNBC asking if I could come on air to talk about them. We tried to get me … Continue reading

Posted in customer service, travel