Monthly Archives: September 2008

For English, press 1. For a human, try Fonolo.

After telemarketers, the most excruciating phone experience is dealing with interactive voice response systems. That’s what the industry calls those things that I call phone mazes and most people just call damned annoying. Unlike telemarketers, IVRs are hard to avoid. … Continue reading

Posted in customer service, fun | Tagged | 2 Comments

Wall Street and the incredible shrinking newspaper industry

A friend asked me today “Does one Bear Stearns bailout equal the entire newspaper industry?” I decided to find out. Although there isn’t a clear answer, I was surprised by how small the newspaper industry is. Here are the market … Continue reading

Posted in google, journalism, media, microsoft, newspapers, yahoo | 4 Comments

Communicating amongst friends: how technology changes human relationships

I realized recently that I’ve been communicating with one of my closest friends over IM for more than 10 years. We talk almost daily, several times a day. I have no doubt that we wouldn’t be as close without the … Continue reading

Posted in email, facebook, flickr, im, instant messaging, social networking, twitter, Uncategorized, web 2, web 2.0 | 2 Comments

Slice, dice, repackage and resell

The newspaper business has missed out on a lot of opportunities over the years. Here’s one they shouldn’t miss: repackaging content for niches. Most major markets have an industry specialization or two. In Detroit it’s the auto industry. Minneapolis has … Continue reading

Posted in advertising, journalism, media, newspapers

Tellme where you want to go today

I’ve written a few times about Dash Express, the next-generation navigation device from Dash Navigation. It’s the world’s first two-way connected navigation system. That connectivity allows for some amazing features. We launched one of those today at Tellme. Dash users … Continue reading

Posted in dash, gps, launchpad, satellite navigation, search | 1 Comment

You too can be Rand McNally

How long does it take to get from Pike Place Market to Mount Rainier National Park? According to Google Maps, it’s a 5 minute walk; less than 1/3 of a mile. Pretty easy, huh? In reality it’s a 2 1/2 … Continue reading

Posted in city guides, flickr, geotagging, google, gps, iphone, lbs, local search, maps, satellite navigation | 6 Comments

I am here, where is everyone else?

Since the iPhone app store came online, I’ve been playing with a number of mobile social networks. There’s no shortage of them: Limbo, Loopt, Where and Whrrl are all attempting to play in the space. The central idea of mobile … Continue reading

Posted in apple, facebook, flickr, gps, im, instant messaging, iphone, lbs, mobile, social networking, twitter, where, yelp | 9 Comments