I am the CEO of redesignmobile.
I frequently write for VentureBeat. I also talk about technology on Bloomberg TV and CNBC. I have also written for TechCrunch and GigaOm.
I have special expertise in small business, social networking and mobile payments.
I am probably best known for my critique of Groupon and the daily deals space.
- e.g. we had a really complex product that was really cheap. but we bundled it into simpler products, doubled the price and got higher take. 13 hours ago
- Yes, you really do need to think about who your customers are. Many of them want to be sold to, not just experiment. saastr.com/2014/10/23/tur… 13 hours ago
- The @citi social media team is awesome. Up there with @VirginAmerica. 16 hours ago
- How NOT to respond to a negative Yelp review. clevescene.com/scene-and-hear… My advice to SMBs: engage in feedback on Yelp. Be polite, helpful. 16 hours ago
- Is there a tool that will let me search the bios of my followers? 17 hours ago
- Why I’m joining PayPal March 11, 2014
- How Google+ can win over parents and grandparents from Facebook February 19, 2014
- The best transportation option in San Francisco might be one you’ve never heard of February 19, 2014
- In my first dine-and-dash experience with OpenTable, even the server was onboard with it February 12, 2014
- Why I love Twitter — and why that might not matter February 6, 2014
- Google could still win social — by redefining what social means February 5, 2014
- Facebook is 10. So why is it acting like it’s 80? February 5, 2014
- What UberX’s new lower pricing means for the transportation market January 11, 2014
- Two pictures that illustrate 12 years of change in technology (and the increasing irrelevance of CES) January 10, 2014
- Evernote’s Phil Libin shows how to do startup PR the right way January 9, 2014
- Why does Tina Fey not use the magnetic strip in her American Express commercials?
- How did Square lose the Apple Pay and Twitter partnerships while Stripe won?
- Is it possible for Square to lower the rate to 1.75% and compete with Amazon?
- Why is Square a popular choice for food trucks in San Francisco?
- Is it true, as Fast Company wrote recently, that Square is "no longer the high-flying startup it once was" (August 2014)?
- Bought a smart watch in the past 90 days on an AmEx or Discover? Don’t want it? Get your money back
- The death of nuance: Komen, ALS and Uber
- PR tip: Don’t use a celebrity’s death to pitch your company
- You have a friend who is depressed? Here’s what to do
- The smartest question I was asked by an entrepreneur and team member
- Why I retweet racist assholes
- Social media and the new world of work — my take
- Batkid, San Francisco and my brother’s experience with the Make-A-Wish foundation
- Why I’m joining OLO’s advisory board
- A few thoughts on customer service
- A look at Groupon's extremely lopsided merchant agreement
- A sample Groupon merchant agreement
- Groupon, LivingSocial and daily deals - merchant FAQ
- Answers from the Insurance Information Institute on Airbnb
- Best practices for businesses considering Groupon, LivingSocial or Google Offers
- Because manholes are round
- Technology's effects on our language
- Revised Groupon merchant agreement
- LivingSocial merchant agreement
- Yelp advertiser agreement
Monthly Archives: July 2007
It’s a sure sign that I’ve been spending a lot of time interviewing that when I saw the story about the guy who bought something at all 171 Starbucks in Manhattan in one day I turned it into an interview … Continue reading
PepsiCo is planning to clarify labels to tell consumers that its Aquafina water is actually bottled from public water supplies. According to the CNN story, the labels will be changed from “Bottled at the source P.W.S.” to “The Aquafina in … Continue reading
Yesterday was my travel day from hell. I arrived at National Airport around 11 to catch a noon flight to Philadelphia. Because of a ground stop at Philadelphia they pushed back the flight to 12:45. We boarded the bus toward … Continue reading
The Post’s Rob Pegoraro has a story this week on two products I’ll never buy. One is the Samsung Jitterbug, a feature-free cellphone. The other is the HP Printing Mailbox. It connects to a regular telephone line and prints emails … Continue reading
Upstart traffic measurement company Quantcast has released some impressive data on the effect of the Facebook platform on audience growth. The company measured pre- and post-Facebook platform usage on three popular companies: Slide, HOTorNOT and RockYou. All three have seen … Continue reading
I’ve seen many tries at personalization in the last decade. Most don’t work very well. Among the best personalization systems are Netflix’s and Amazon’s recommendations engines. There’s another to add to the list, and it comes from an unlikely source: … Continue reading