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March 23, 2011

Adding Color to breaking news

Filed under: journalism, media, newspapers, photography — Rakesh Agrawal @ 9:10 pm

Today marks the launch of a groundbreaking new app called Color.

The app, available for iPhone and Android, has users automatically share pictures with those around them. Take a picture and people in close proximity can see them. No logins, no passwords, no need to build a social network — it’s automatically defined by your proximity to people. If you’re around people regularly, those people and their pictures will become sticky.

It’s a whole new dynamic in photo sharing. Not only is everything public, there is virtually zero latency.

While I’m trying to get my arm around what it will mean for sharing in general, there is one clear application for Color: breaking news.

Cell phone networks light up when news happens. If CalTrain hits a pedestrian, many people get on their cell phones to let their friends and family know that they will be late. That’s before any news outlet has even heard of the accident. By detecting unusual spikes, you can predict that something has happened — even if you don’t know what it is.

A few years ago, while I was stuck on a CalTrain that hit a pedestrian, I wrote about how Twitter would be used for breaking news:

There were lots of questions from the people on the train: What happened? Did we kill someone? How long are we going to be delayed? There were also a key question for others who use CalTrain: should I get on the train or find another way home?

Given the small number of people affected, this isn’t the type of thing that makes the local TV news. The Bay Area, being what it is, has a new answer: Twitter. An unofficial CalTrain account allows citizen journalists to share information about what’s going on. Readers can get the news on the Web or by text message.

Twitter could become the police scanner of our times. As Twitter becomes location aware, it would be possible to detect where something happened by looking for unusal spikes in activity around a location.

Although Twitter is often used for breaking news today, it doesn’t do a great job with geodata. It’s hard to tell tweets from people talking about the Japanese earthquake from those who are actually in Japan who are living in its wake. Undoubtedly, Color will be used to take pictures of breaking news. If the system is instrumented to process and normalize all of the geodata that it gets, it could not only show you where news was breaking, it would show you exactly what was happening there.

Networks like CNN have had features like iReport for a few years, but those require editors to manually process a lot of information and only work for really large events.

Color could take it to a new level and make it much more scalable by algorithmically determining what’s important based on where you are. Color would also allow an elastic view of “news”. A CalTrain wreck is news to a few hundred people. A giant earthquake and tsunami is news to billions. If you’re in Palo Alto standing at the CalTrain station, you’d see pictures from CalTrain. No matter where you were in the world, you’d see the Japan earthquake pictures.

Color comes from serial entrepreneur Bill Nguyen. It’s really incredible to see folks like Bill and Mike McCue creating tools that will revolutionize news and publishing.

While many have carped about Color having raised $41 million in financing, I’ll point out that The New York Times is reported to have spent $40-$50 million building a paywall digital subscription system that won’t work.

See also:

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March 17, 2011

All the news thats fit to retweet

Filed under: journalism, media, newspapers — Rakesh Agrawal @ 1:28 pm

The New York Times today came out with its long awaited digital subscription pricing. Beginning immediately in Canada and March 28 in the United States and the rest of the world, heavy users of the New York Times will be asked to pay between $15 and $35 every four weeks for continued access.

Most people aren’t likely to hit the paywall. I consider myself a heavy news consumer and I value the NYT brand. But I had no idea how many stories I read a month. I checked my own usage and found that I read 18 stories in the last month.

The reality is that most traffic to news sites is already driven through search and social media. Those will remain free in the new model. Four years ago, only 20% of NYT visitors who viewed the front page. It’s likely a lot lower now. Bizarrely, the new model actually discourages people from going to the NYT home page directly.

For those who do hit the limit, there are numerous options aside from paying:

  • Stop reading.
  • Tweet “Psstt… buddy, can you tweet me a link?” If someone responds, you get free access to the story.
  • Follow @nytimes on Twitter and click on the links from there.
  • Go into your browser’s porn mode.
  • Clear out cookies.
  • Go to Google and search for keywords related to the story.
  • Find a summary of the story on Huffingtonpost.com and click through from there.

Print subscribers continue to have free access to NYTimes.com, mobile applications and iPad apps.

Some commentators have pointed out that the pricing is out of line with the print edition. For $15 a month, you can get home delivery of the Sunday New York Times which includes all access to the online, mobile and tablet editions of the Times. To get the same access without the print paper costs $35 a month.

So the times is charging an extra $20 not to deliver the paper. In one case, you’ve got nearly zero incremental cost. In the other, you’ve got several dollars in hard costs of paper, printing and delivery.

What gives?

The point of the digital pricing is exactly to drive people to print subscriptions — even if they never read them and the papers pile up.

The ad rates the NYT can charge in print are much higher. On average, the NYT generates $600 in advertising per year per print subscriber and less than $10 per online user per year. If someone looks at the digital pricing and decides to get a paper subscription, that’s a huge win for the NYT because it gets to up its more valuable print subscription base. Of course, at some point advertisers will catch on that no one is reading that circulation.

As someone who cares about the environment, this saddens me. Chopping down trees, sending them across the country and then having diesel-guzzling trucks roaming around town all morning is just wasteful. (Not to mention the process of disposing of all this.) The Yellow Pages people, with once a year deliveries,  have nothing on newspapers.

I doubt that this new model will be an abject failure like TimesSelect. But it’s also unlikely to generate significant revenue for the NYT.

February 2, 2011

The Daily is a solid effort facing huge challenges

Filed under: apple, ipad, journalism, media, newspapers — Rakesh Agrawal @ 7:50 pm
Feature story on prison inmates making toys in The Daily.

This feature story on prison inmates making toys in The Daily looked promising; it turned out to be only a short video.

Today we saw the unveiling of Rupert Murdoch’s new iPad-based newspaper, The Daily.

It looks very different from apps from the Washington Post, New York Times, Wall Street Journal and USA Today. The impression is distinctly more of a magazine than a newspaper. My first reaction was “It sure is purty.”

While other apps, like the Journal’s and the Post’s, have bizarre navigation modes, navigating The Daily feels very natural. (With the exception of occasional stutters, likely caused by the app’s heavy use of graphics and animation.) Tabs are readily available to flip among sections.

The first issue was clearly designed as a showcase with numerous interactive elements such as user polls, timelines and quizzes. Multimedia elements include extensive use of photos, videos and even a gratuitous 360-degree photo to illustrate a story about Venice sinking into the sea. (Not exactly breaking news there.) A Super Bowl feature included an animation that explains a shovel pass. It would’ve been more useful if it also included a video.

The content is of mixed quality, though much of it is has the quality and depth of Parade Magazine. (Much of it is wire copy.) A feature on inmates in Louisiana making toys for kids with a “only in The Daily” starburst looked promising. It turned out just to be a short video clip.

There are print design conventions that some magazines use, such as two-page spreads. While that can be somewhat excused in shovelware magazines exported from inDesign, it’s hard to justify for a publication specifically designed for a tablet.

Fashion news in The Daily

I will never be interested in fashion news. I don't need to see it.

The Daily integrates with social networks, but it is clumsy. A feature on Rihanna has her Tweet stream embedded. Tweeting a story defaults to the oh-so-catchy “Check out this article from The Daily” instead of something that might actually inspire a click. The Facebook equivalent contains some information about the article, but only after generic text and HTML that Facebook doesn’t render.

The Daily suffers from several significant issues:

  • The content is vapid. It’s as if someone took a look at USA Today and said, “Whoa! This is too intellectual.”
  • It contains a lot of crap I don’t want. I’m not interested in women’s fashion or celebrity gossip. On the other hand, there’s not enough tech or business news. I’m not convinced that in 2011 it makes sense to program for an abstract general audience that doesn’t exist. News consumption is increasingly driven by friends and colleagues. The New York Times or the Post, with their long histories, have a chance (albeit slim) of using their editorial voices. Creating one from scratch seems like a Herculean challenge.
  • It’s not timely. Although they claim that there will be more frequent updates for big events, the bulk of the content will be updated only once a day. In 2011, The Daily might as well be The Fortnightly.
  • There is no interaction with reporters. Yes, reporters get things wrong. Just this week, David Pogue had an error in one of his columns. I tweeted the error to him, he responded and it was fixed in a few hours. The Daily doesn’t provide email addresses or Twitter handles of its contributors. There are no bios. These are things that most newspapers got right several years ago.
  • There is no way to dig deep. A story about data consumption on cell phones caught my eye. But it was one paragraph. Clicking on it did nothing. Even 140-character Tweets often contain links. A movie review for Cold Weather made me interested enough to want to know when it was playing. Sorry, you can’t do that here.
  • You can’t search. I wanted to tweet a story about Quora that I’d read. But there wasn’t an easy way for me to find it. I had to flip through every page, just like I would in a real newspaper. That’s ridiculous.
  • Update: Exploding content. Can’t read the news today? Too bad, it goes away tomorrow. My hard work on yesterday’s crossword was wiped away when I launched the app this morning. With physical newspapers you can at least keep things around and until you want to get rid of them.
Football animation.

This animation explains a shovel pass.

Despite its flaws, the bottom line is that The Daily is the best incarnation of an online newspaper I’ve seen. The question is how big is that market?

Estimates are that Murdoch is spending $500,000 a week for The Daily, or an annual budget of $26 million. While that’s tiny compared to traditional publishers, it’s gargantuan compared with funding that tech startups receive. Then there’s the $30 million already spent to get to launch.

Based on the proposed subscription price of $40/year and subtracting Apple’s cut, the venture would need to have about 930,000 subscribers to break even. As a print publication, that would make it the third largest paper in the country, behind the Journal and USA Today. Even if you assume that The Daily could make as much per user on advertising as it does on subscriptions, that’s 465,000 subs to break even. (For comparison, this assumption would also mean that The Daily makes more per user on advertising than the most successful Internet advertising company — Google.)

Those are huge numbers and I’m very skeptical that The Daily can do it.

Disclosure: I worked for washingtonpost.com from 1998-1999.

See also: Why iPad magazines aren’t selling well

January 4, 2011

Why iPad magazines aren’t selling well

Filed under: ipad, journalism, media — Rakesh Agrawal @ 5:20 pm

Women’s Wear Daily reported recently that after an initial burst, iPad-based magazines aren’t selling well.

Well, duh. They were designed to meet the needs of publishers, not readers.

Hey, let’s charge $5 an issue for something that requires little work because we can just export from inDesign! Genius!

As a former online news guy, I view the iPad app craze as an attempt by publishers to try to turn back time.

Many executives in the business still believe in the “original sin” of not charging for content online when news sites first launched. (Conveniently ignoring the reality that many newspapers, including ours, tried and failed to charge for online content.)

I’ve spent time with apps from all of the leading newspaper companies. They remind me a bit of TimesFax, a digest of the New York Times that was delivered by fax to remote locations. The only one that was engaging was USA Today — and that was because of their great implementation of the crossword. The magazine apps are gigantic — consuming about 500MB per issue. There’s little interactivity.

The apps give publishers the illusion of control. They can push a package of identical content to people, just like they do in print. The only people these apps will appeal to are those few who liked the PDF-like versions that the industry kept pushing. Yes, those folks might be drawn into subscription models. As long as ABC keeps counting this as circulation, they could use this to move people over from print and reduce costs.

The apps ignore four fundamental, irreversible trends:

  • Real time. People want stuff fast. Waiting a week or a month for updates is more and more unacceptable. In reviewing some of the newspaper apps, it was obvious that they were struggling to walk the line between being a reasonable replica of the print edition and being fresher.
  • Personalization. Even the nichiest magazine is going to have a lot of content that a reader doesn’t want. Again, publishers and editors want the feeling of control that they used to have.
  • Social. Social networks are increasingly driving content consumption. Most magazine and newspaper apps don’t work well within that environment.
  • Free. Except for very specific content areas, paywalls haven’t worked in the 15+ years publishers have been trying them. Not only are iPad magazines not free, they’re generally very expensive. You can get Wired in print for as little as $4 a year. They want that much for a single issue on the iPad.

They would all do better to skip the proprietary apps and work with someone like Flipboard, who understands all of this.

As I mentioned, ABC is allowing publishers to count these digital copies as circulation toward their print ad rates as long as they are reasonable replicas of the print product and contain the same advertising.

This is a joke. (Guess who pays ABC.) Advertisers aren’t stupid — they are going to begin demanding that they get metrics just as they do with online advertising

November 30, 2010

Junk journalism: media flaming fear and irrationality

Filed under: journalism, media, newspapers — Rakesh Agrawal @ 4:44 pm

The Daily Beast’s Howard Kurtz recently took the media to task for spending too much time covering the TSA’s new procedures, referring to it as a “‘junk’ journalism epidemic.”

I’ve about had it with media types who insist on turning this into a junk story.

A government agency with more than a $7 billon budget that touches 2 million people a day (now sometimes literally) with little accountability? That’s exactly the kind of story that the media should be focused on.

Unfortunately, Howie is right in that while they’ve stayed on the story, the handling has largely been junk.

There are two biases in today’s media: laziness and sensationalism. They lazily do the standup at the airport with the grandma who says she’s happy to fly naked if it makes her safer. (Portland TV stations sent their reporters to Portland International Airport, even though the new procedures aren’t in place there.) They don’t bother to question whether it actually makes her safer.

They lazily interview John Pistole with his pat answers that admonish people that it’s all for their own good and to remember 9/11. Deference to official sources is just as strong as it was during the lead up to the Iraq war. Tough questions are few and far between. Official statements are treated as gospel. Even in Howie’s piece, he quotes Pistole as saying “Very few people actually get the pat-down at all … it’s a very, very small number.” That “very, very small number” is about 60,000 people a day.

They also interview security consultants, who have either worked for these same agencies or make their money by working for the companies that make the scanners or both. Former Homeland Security chief Michael Chertoff’s company worked on behalf of Rapiscan, one of the two suppliers of the devices.

They lazily quote polls from other news organizations without any understanding of what the poll asked or what the answer meant. The widely quoted CBS News poll was garbage.

For the most part, they don’t ask about whether the new procedures are effective or whether they can be worked around. They can — just insert the explosives into the rectum or vagina. That’s right, we have government employees fondling law-abiding citizens without cause, even though a terrorist can easily work around it. Even the companies that make the new imaging devices are uncertain whether they would have detected the underwear bomber.

They don’t bother to ask about all of the risks the TSA ignores while it puts on a show at the security checkpoint.

There’s also a bias to sensationalize. Some people are afraid to fly as it. The bogeyman of the Muslim terrorist plays well. We fear dying in a plane bombing because incidents that involve aircraft get a disproportionate amount of media attention. The media have a financial incentive to sensationalize: scared people watch TV to hear the “experts” talk about how to stay safe.

What the media don’t talk about is that flying is incredibly safe. 2 million people a day fly in the U.S. That’s more than 700 million people a year. In the last 9 years, there have been:

  • More than 300,000 deaths in car crashes.
  • More than 130,000 people murdered.
  • Exactly zero fatalities from aviation terrorism in the U.S.  6.6 billion passengers and zero fatalities.

Everything we do in life has a risk to it. Taking a shower, walking down the street, going to the mall.

I travel between 50,000 and 100,000 miles a year most years. I also travel on larger planes and to and from foreign countries. My risk of dying in a terrorism-related plane crash is much greater than that of the average American. (16% of Americans have never flown; another 37% fly less than once a year.) But I’m not worried because I know the risk is so unbelievably tiny it’s not worth worrying about. The TSA’s new procedures don’t reduce that already insignificant risk.

The Cinnabon at the airport food court is a bigger threat to your health and well being than a terrorist is. And, by the way, what the TSA doesn’t want you to know is that the guy working behind the counter at the Cinnabon didn’t have to go through security.

February 4, 2010

Chart of the day: journalistic innumeracy illustrated

Filed under: journalism, media, newspapers — Rakesh Agrawal @ 3:38 am

This Bloomberg graphic and its interpretation in the accompanying story is full of errors.

What would readers conclude after looking at the graph above?

  1. Best Buy sales have gone up at least 10 fold in the last 2 years. (Recession, what recession?)
  2. Best Buy’s monthly sales at the end of 2009 were roughly $22 million, at the peak of holiday season.
  3. Newegg is the #2 electronics retailer, after Best Buy. Amazon, buy.com, Walmart and Target aren’t players in electronics.

That’s what the graph says, but all of those conclusions are wrong.

In reality, Best Buy did $8.5 billion in revenue in December. In fiscal year 2009, Best Buy did $45 billion in revenue. $22 million in revenue is a rounding error.

What the graph really shows is how useless these Mint.com data are for analyzing consumer spending by category.

The reporter apparently didn’t understand the methodology behind Mint’s data. Mint allows consumers to track their credit and debit transactions. Consumers enter their account information and mint pulls transaction data from their banks and presents it online. Here’s how that methodology leads to the above erroneous conclusions:

  1. The enormous growth in the graph likely represents the growth in mint.com’s user base. Mint launched in September 2007 and has grown to 1.8 million users. (Mint was recently acquired by personal-finance software maker Intuit for $170 million.) Best Buy’s comparable store sales were down for fiscal year 2009 and up marginally for fiscal 2008.
  2. Only transactions by Mint’s users are included in this number, accounting for the multibillion-dollar difference. Even then, those numbers may not be complete as not all users import all accounts.
  3. Newegg is the #2 dedicated electronics player as classified by Mint. Because Mint collects transaction level data, not item level data, it doesn’t know what to do with purchases from diversified retailers like Amazon, buy.com and Walmart. (Amazon wouldn’t even show up as a leading bookseller; on my Mint account, it shows up as “Shopping”.) By Best Buy’s own definitions, consumer electronics only account for 36% of its revenue.

There’s also zero justification in the Mint data to support the chart’s caption that Best Buy generated these huge returns by “offering discounts on laptops and flat-panel televisions.”

These kind of errors are rampant in our business news because many reporters don’t understand numbers or methodology. When I was in school at the Medill School of Journalism, most classmates took the minimal math and economics classes they could and still get a journalism degree.

One of the most frequent numerical mistakes by journalists is confusing percent increases with percentage point increases. If your credit card’s interest rate goes from 10% to 15%, it’s a 5 percentage point increase, but a 50% increase.

This journalistic innumeracy hurts us all. We can’t make informed decisions about what government is doing if people don’t understand the numbers. Even basics get confused: journalists frequently confuse millions with billions (via Paul Kedrosky).

Journalists are at least partly to blame for the dot com bubble and the housing crash. Not understanding the economics, they repeated the lines of “experts,” such as investment bank analysts and real estate agents — most of whom had clear incentives to keep pumping air into the bubbles. I read many stories about how exotic mortgages were making housing more affordable. What was actually happening was that the easy availability of credit and flood of otherwise unqualified buyers in the marketplace drove up price. Basic supply and demand.

Unfortunately this problem is only going to get worse. Many of the sharpest minds I know from the journalism business have left to go on to other careers for many reasons — the difference in pay (often 2x or more), instability and constant layoffs and backward thinking management.

Additional analysis of the data also takes time, which is becoming harder to come by as newsrooms across the nation shrink. The pressure to do more “quick hits” like charts of the day will lead to more sloppiness and misinformation.

More on: journalism, newspapers

See also:

February 3, 2010

Plowing through the middleman

Filed under: facebook, journalism, media, newspapers, twitter — Rakesh Agrawal @ 7:53 am
Snow plow in Arlington County

Snow plow in Arlington County. Creative Commons image by Ron Barber.

The snow day. Growing up in Michigan, it was always a treat. Whenever a significant amount of snow was in the forecast, I’d wake up early to see if I got the day off. I’d listen to the radio as the DJ went through the school closings or watch the crawl on the local morning news. It took some patience as they went through the list, but once in a while that patience was rewarded with a day off.

Kids today don’t have that level of suspense. As a fan of Arlington County on Facebook, my newsfeed showed that school is closed today. A quick check of the Arlington Public Schools Web site also provides that information. No more listening through “Angelus Academy, Anne Arundel Community College, Anne Arundel County Schools, Apple Montessori School, Aquinas and Old Town Montessori School…” (In a large metro area, this is killer.)

It’s yet another example of how media consumers can cut out the middle man and go directly to the source.

In much of the discussion about aggregators such as Google News and digg, what’s left out is that much of the media are themselves aggregators — compiling data from school districts, local businesses, funeral homes, police and fire agencies, etc.

Newspapers didn’t really get to play in the school closing game, but compilations of local events, lunch menus, high school sports scores, police blotters and obituaries have been a key part of the newspaper content mix. Such content is an even greater proportion of What People Care About. Many of these needs are now being better served online as easy-to-use tools such as Facebook, Twitter and flickr get adopted by these news sources.

Instead of reading about promotions and awards in the newspaper, I can get that information delivered to me through LinkedIn or Facebook status updates. Sadly, I’ve found out about the death of a high school classmate through Facebook.

And it’s a much better experience than what fits in a newspaper:

  • The filter is personal. It doesn’t matter whether that person was important enough in the eyes of a newspaper’s editor. I also don’t have to read through long lists of people I’m not interested in.
  • The content is richer. Clay Reid’s Facebook page is filled with photos and remembrances from friends.
  • It’s interactive. With promotions and job changes, I can quickly reach out to friends and congratulate them.

In the case of a snow day, you can make plans with your other friends who suddenly have the day free right on Facebook. And then upload the video of you snow blading down the hill.

More on: newspapers, facebook

April 15, 2009

How the AP blew it

Filed under: google, iphone, journalism, media, newspapers, yahoo — Rakesh Agrawal @ 9:17 pm

In the most recent round of AP getting in a huff about search engines and aggregators stealing traffic that they feel rightly belongs to them, there’s a fundamental problem they’re ignoring: AP chose not be in the online news business. More than a decade ago, AP made two crucial decisions: to not create a destination site and to license its content to news portals. Either of these decisions on their own would have been damaging, but the combination of the two has been nearly deadly.

Screenshot of AP's iPhone app

Screenshot of AP's iPhone app

As a member-owned cooperative, the AP has catered to its members, which includes newspapers, radio stations and other media outlets. Even now, if you go to AP.org, news is a footnote. Contrast that with the front page of Reuters. Instead of displaying AP content on the AP-branded site, you get AP content in obscure brands like the Lake County Record-Bee, High Desert Daily Press, Citizen-Times.com and GazetteXtra.com. AP is still hosting the content, but the strong national AP brand is subsumed by a large number of brands that have no meaning outside their region.

This might have worked if newspapers had assumed the role of the default home page and people sought out their local brands. Some papers, including the Washington Post and New York Times tried to create all purpose portals; those efforts have been abandoned.

AP also decided to license content to online media outlets. Yahoo! was an early licensee; Google struck a deal with AP more recently. Yahoo! was able to take the AP content and create a leading news destination site without employing hundreds of journalists.

Not only do Yahoo! and Google license AP content, they are doing a better job presenting it than AP. Compare this story on the AP’s site (branded oanow.com) with the same story on Yahoo! News. The Yahoo! story loads a lot faster and the layout is cleaner. On AP-hosted pages, I sometimes get pop up ads. It’s a much worse experience than Google or Yahoo! News.

The fact that AP doesn’t have a destination site presents another big problem in today’s PageRank driven environment: because the same story can be presented at hundreds of different URLs, they don’t rank highly in search results.

It’s not impossible for AP to get back in the game. But they have to play the game as it exists today, instead of trying to reset the calendar to 1995. They’ll need to focus on the things that any Web business needs to focus on today: simplicity, performance, community, analytics and search engine optimization. And they must do it under the AP brand.

One hopeful sign is AP’s Mobile News iPhone application. The app provides a solid user experience, incorporates photos and videos effectively, has acceptable levels of advertising and looks like it was designed this decade. You can even send in news tips. My only real complaint is that the AP brand is buried in favor of a generic “Mobile News Network” brand. (Probably to placate member companies.)

AP has a lot of assets that even now aren’t fully exploited by Google or Yahoo! With some creative thinking and Web-focused talent, they could use those assets to build a killer destination site. It won’t be anyone’s home page, but it can be successful nonetheless.

More on: newspapers.

April 6, 2009

Anyone can be a journalist

Filed under: facebook, flickr, journalism, media, mobile, newspapers, publishing, social networking, twitter — Rakesh Agrawal @ 8:59 pm

In conversations with people in the news business, I regularly hear about the need for “professional journalists.” Ask them what makes a professional journalist and the answers get wishy-washy. Is it someone who is on staff at a newspaper? What about TV anchors? What about commentators? Do you have to have a fancy degree from a top-flight journalism school? Do you have to be able to write eloquently or briefly? (I know people who work for newspapers that can’t do either.)

Unlike medicine, law or plumbing, there is no officially recognized training program, licensing or accreditation process. Actors’ Equity has more stringent requirements for membership than the Society of Professional Journalists.

My answer is none of the above. A journalist is anyone who can report a story.

Just like the best camera is the one you have on you at the time something happens, the best journalist is the person who is there when news happens. At the same time that we have newspapers across the country drastically cutting their staffs, we have an increasing number of people with the tools to do original reporting quickly and easily. (See my earlier post on flickr vs. The Washington Post.) The cameraphone is replacing the reporters’ notebook and the printing press. Not only can it record notes, it can instantly disseminate that information across the globe.

Janis Krums was a journalist on January 15 when US Airways flight 1549 landed in the Hudson River. His tweet “There’s a plane in the Hudson. I’m on the ferry going to pick up the people. Crazy.” and picture were among the lasting memories of the day. The picture has been seen more than 442,000 times on TwitPic, which is greater than the circulation of all but 20 newspapers in the country. That number would be much, much higher if you were able to include the views on sites (including mainstream media sites) that hosted the pictures on their own servers.

If he were employed by a newspaper or wire service, he’d have a decent shot at a Pulitzer for breaking news photography. A key part of winning is being in the right place at the right time.

I used to wonder what I’d do if I found myself in the middle of a big news event to get the story out. Would I call someone I know at the New York Times? Now I know what I’d do: I’d upload a picture from my cameraphone to my flickr, Facebook and Twitter accounts.

Hard-hitting investigative journalism represents a small fraction of the resources spent by news organizations.

Even there, the “professional journalists” have competition. Last week, I attended a Web 2.0 Expo session by Sunlight Labs where technologists gathered to bring more openness and accountability to government. Their mission is to get access to government data that is locked up in ancient computer systems and expose it in ways that the average citizen can consume it. Their tools are XML, parsers and databases. They are journalists, too.

More on: newspapers

Disclosure: I have a fancy degree from a top-flight journalism school. I try to write briefly (on Twitter) and more eloquently here. I used to be on staff at startribune.com and washingtonpost.com. I try to commit journalism for fun.

April 5, 2009

Newspaper companies can’t unring the bell

Filed under: journalism, media, newspapers, publishing, twitter, web 2, web 2.0 — Rakesh Agrawal @ 12:07 pm

American newspapers are in trouble. So far this year, the Rocky Mountain News and the Seattle Post-Intelligencer have shuttered their presses. Tribune is in bankruptcy. My first employer, the Star Tribune in Minneapolis, is also there. Publishers have threatened to close the San Francisco Chronicle and the Boston Globe. Much of the blame has been pointed at two things: not charging for content online and the rise of craigslist.

While those have undoubtedly had an impact, there have been structural changes that go well beyond that:

  • Consolidation among key advertisers. There used to be three or four different department stores in each major city, all of whom advertised in the paper. Now they’re nearly all Macy’s, reducing the number of potential ad buyers. The same has happened in the banking industry where many regional banks have been gobbled up. Many of the ad buying decisions that were previously made at a local level are now consolidated as well.
  • Demand for trackability. Advertisers and their agencies increasingly want to know how their ads are performing and newspapers don’t provide the level of tracking that online sites do. The key classified verticals — homes, autos and jobs — all have trackable online options.
  • Rise of information technology. Businesses can get to know their customers much better due to advances in computer technology. The airlines, banks, hotels, department stores and grocery stores I do business with know my buying habits. They can use that data to create targeted offers that will appeal to me. Harris Teeter, a regional grocery store chain, sends out an e-circular that highlights the items customers have bought in the past. These personalized offers can be delivered for little cost.
  • Competition from their own suppliers. Newspapers have long been aggregators. They get a lot of their content from other providers. Instead of relying on a newspaper for Dilbert, I can get it in my email every morning from the syndicate that distributes it. And because color is free online, I get full color seven days a week.
  • Rise of user-generated content. Anyone can be a publisher these days. Twitter is stealing mindshare 140 characters at a time from newspapers. It’s not just Twitter, of course. Many of the same experts that newspapers rely on to provide the content for their stories are bloggers as well. Although the average quality of news in newspapers is likely higher than the average quality of an article in the blogosphere, there are more experts in the blogosphere than there are in newsrooms. As Fred Wilson writes, the tools for discovering this excellent content are getting better and better.
  • Increasing cost of commodities. Producing and distributing a newspaper is very expensive. Subscriptions don’t cover the cost of newsprint and fuel. While these prices fluctuate, the general trend line is up. To cope with these increasing costs, newspapers have raised their subscription rates, further depressing the circulation that advertisers count on.
  • Increasing environmental consciousness. Consumers are increasingly going green and newspapers are no friend of the environment. Trees are cut down, turned into giant rolls of newsprint, shipped across country where massive energy guzzling presses print on them and are then distributed every morning by trucks. Then they have to be disposed of. (See my earlier post on hotels going green and requiring opt-in to newspapers.)
  • Decreasing density of newspaper subscribers. As a kid, I used to drag a pile of newspapers around in my red Radio Flyer wagon, going door-to-door delivering the paper to people’s doorsteps. With the decline in subscriptions, you really can’t do that anymore. The unit cost of distribution goes up as there are fewer subscribers. It also makes the paper less convenient: rather than getting it at your doorstep, it might be in a box at the curb. Getting to your laptop doesn’t require getting dressed and going outside.
  • Inability to develop national scale. Most of the newspaper companies’ competitors can play at a national scale. This includes both online and offline media such as Google and TV networks. This makes it easier to spread out costs and easier to generate revenue. At startribune.com, we built out online yellow pages, entertainment guides, classifieds, etc. well before the vertical players existed. But because we were a regional paper, we couldn’t generate sufficient revenue to compete with the focused vertical players. The fragmentation also makes it harder for advertisers who want to buy reach. (See my related post on How the AP blew it.)

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