Comments on: For English, press 1. For a human, try Fonolo. http://blog.agrawals.org/2008/09/19/for-english-press-1-for-a-human-try-fonolo/ Rocky Agrawal's blog on search, wireless, maps and Web 2.0 Fri, 19 Feb 2010 17:08:58 +0000 http://wordpress.com/ hourly 1 By: Rocky Agrawal http://blog.agrawals.org/2008/09/19/for-english-press-1-for-a-human-try-fonolo/#comment-24550 Rocky Agrawal Sat, 20 Sep 2008 20:59:59 +0000 http://redesign.wordpress.com/?p=722#comment-24550 I think recording is an option. I haven't gotten into the beta yet, so I don't know for sure. Legality of recording phone calls varies by state. In some states, only one party needs to know that a call being recorded. In other states, both parties need to know. (This is what caused Linda Tripp grief.) Seeing as many companies you call say that "this call may be recorded for quality or training purposes," it'd be a bit hypocritical to claim that callers can't record. Fonolo could make for some amusing content, like the <a href="http://www.youtube.com/watch?v=xmpDSBAh6RY" rel="nofollow">Vincent Ferrari case.</a> I think recording is an option. I haven’t gotten into the beta yet, so I don’t know for sure.

Legality of recording phone calls varies by state. In some states, only one party needs to know that a call being recorded. In other states, both parties need to know. (This is what caused Linda Tripp grief.)

Seeing as many companies you call say that “this call may be recorded for quality or training purposes,” it’d be a bit hypocritical to claim that callers can’t record.

Fonolo could make for some amusing content, like the Vincent Ferrari case.

]]> By: Doris http://blog.agrawals.org/2008/09/19/for-english-press-1-for-a-human-try-fonolo/#comment-24549 Doris Sat, 20 Sep 2008 01:31:32 +0000 http://redesign.wordpress.com/?p=722#comment-24549 Wait a sec. Fonolo records the call from its end? Is that cool with the company you're calling? I can see this being a potential legal morass if the exchange is actually trotted out as proof of something that was promised but note delivered. Wait a sec. Fonolo records the call from its end? Is that cool with the company you’re calling? I can see this being a potential legal morass if the exchange is actually trotted out as proof of something that was promised but note delivered.

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