reDesign

September 4, 2008

Bad UX at Sea-Tac airport

Filed under: rocky's travel, travel, ui — Rocky Agrawal @ 10:55 pm

Bad UX at Sea-Tac airport

See those black spots toward the top of the picture, about 30 feet above the ground? Those are flight arrival and departure displays. Really. It’s not just the height that’s a problem; the displays face a large glass wall. When the sun is shining it washes out the LEDs.

That’s a worse user experience than one I saw last Christmas at Dulles. And at least that was temporary.

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