Comments on: Can an airline really be this inept? http://blog.agrawals.org/2007/08/02/can-an-airline-really-be-this-inept/ Rocky Agrawal's blog on search, wireless, maps and Web 2.0 Fri, 30 Jul 2010 05:57:01 +0000 hourly 1 http://wordpress.com/ By: mukesh http://blog.agrawals.org/2007/08/02/can-an-airline-really-be-this-inept/#comment-16340 mukesh Sun, 05 Aug 2007 13:30:31 +0000 http://blog.agrawals.org/2007/08/02/can-an-airline-really-be-this-inept/#comment-16340 It's incredible that your experience with US Air just gets worse. I hate to think of the passengers who aren't as well informed about the airlines' obligations, who may have paid the money that USAir demanded. It’s incredible that your experience with US Air just gets worse. I hate to think of the passengers who aren’t as well informed about the airlines’ obligations, who may have paid the money that USAir demanded.

]]> By: Rocky Agrawal http://blog.agrawals.org/2007/08/02/can-an-airline-really-be-this-inept/#comment-16235 Rocky Agrawal Fri, 03 Aug 2007 17:51:45 +0000 http://blog.agrawals.org/2007/08/02/can-an-airline-really-be-this-inept/#comment-16235 Will, I've definitely had my share of miserable experiences on other airlines. I'm sure have had at least one bad experience on all the major U.S. carriers. Still, it strikes me that knowing whether you operated a flight is a really basic thing. If you don't know that how can you even begin to address other issues? Someone has to know that. (They're required to file the data with the DOT.) It's unbelievable that CSRs don't have access to that data. Will,

I’ve definitely had my share of miserable experiences on other airlines. I’m sure have had at least one bad experience on all the major U.S. carriers.

Still, it strikes me that knowing whether you operated a flight is a really basic thing. If you don’t know that how can you even begin to address other issues?

Someone has to know that. (They’re required to file the data with the DOT.) It’s unbelievable that CSRs don’t have access to that data.

]]> By: Will http://blog.agrawals.org/2007/08/02/can-an-airline-really-be-this-inept/#comment-16161 Will Thu, 02 Aug 2007 23:54:58 +0000 http://blog.agrawals.org/2007/08/02/can-an-airline-really-be-this-inept/#comment-16161 Rocky, That is a miserable experience and all I can say is that it is not specific to US Airways. I have had similar experiences with United. The fact that the airlines are allowed to get away with this is disgraceful. We all should revolt! Will Rocky,
That is a miserable experience and all I can say is that it is not specific to US Airways. I have had similar experiences with United. The fact that the airlines are allowed to get away with this is disgraceful. We all should revolt!

Will

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