Comments on: Using Caller ID to improve customer service http://blog.agrawals.org/2006/08/15/using-caller-id-to-improve-customer-service/ Rocky Agrawal's blog on search, wireless, maps and Web 2.0 Fri, 30 Jul 2010 05:57:01 +0000 hourly 1 http://wordpress.com/ By: Gray Williams http://blog.agrawals.org/2006/08/15/using-caller-id-to-improve-customer-service/#comment-7846 Gray Williams Sun, 07 Jan 2007 08:16:23 +0000 https://redesign.wordpress.com/2006/08/15/using-caller-id-to-improve-customer-service/#comment-7846 The spirit of your idea is dead on. (A 21st century Dante most certainly would include Voice Recog and Voice Prompt IPCCs in the lower levels of the Inferno.) BTW, it isn't necessary to have the physical phone to gain access to ANI enabled apps. All you need is the phone number. http://theolagendijk.wordpress.com/2006/09/01/paris-hilton-likely-hacker-of-lindsay-lohans-voice-mail/ One reason not to have your VM password turned off, although not many humans are so good with passwords. http://www.iwar.org.uk/news-archive/2004/04-20.htm That said, just about any unintended vulnerability created by useful applications can be overcome by adhering - from the beginning - to disciplined planning and development methodologies (in this example, strong password AuthN). Unfortunately, humans (particularly Americans it seems) aren't so good with discipline either. "What Americans are Made of", Josh Hammond and Jim Morrison identify 7 US cultural forces that trample good intentions to do things (e.g. design) right the first time. http://www.mfinley.com/experts/hammond/HAMMON1.HTM The spirit of your idea is dead on. (A 21st century Dante most certainly would include Voice Recog and Voice Prompt IPCCs in the lower levels of the Inferno.)

BTW, it isn’t necessary to have the physical phone to gain access to ANI enabled apps. All you need is the phone number.
http://theolagendijk.wordpress.com/2006/09/01/paris-hilton-likely-hacker-of-lindsay-lohans-voice-mail/

One reason not to have your VM password turned off, although not many humans are so good with passwords.
http://www.iwar.org.uk/news-archive/2004/04-20.htm

That said, just about any unintended vulnerability created by useful applications can be overcome by adhering – from the beginning – to disciplined planning and development methodologies (in this example, strong password AuthN). Unfortunately, humans (particularly Americans it seems) aren’t so good with discipline either.

“What Americans are Made of”, Josh Hammond and Jim Morrison identify 7 US cultural forces that trample good intentions to do things (e.g. design) right the first time.
http://www.mfinley.com/experts/hammond/HAMMON1.HTM

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