Thoughts on service startups

As someone who lives in SF, I spend a lot of time trying various startups. Here’s a quick summary.

Highly recommended

Uber

Shyp

Others I’ve looked at

Swapbox

Caviar

Homejoy

Pending

wash.io

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My genius product/service list

Following up on my genius people list, here’s a quick list of products I love.

  • Evernote – The popular note taking tool serves as not only my repository of personal notes, but an intranet of sorts for redesign mobile.
  • Evernote ScanSnap document scanner – A modified version of the amazing ScanSnap ix500, it is optimized for Evernote junkies.
  • Trello – A great task management tool. It makes it easy for our geographically distributed team to stay connected.
  • Google Hangouts – Video conferencing.
  • Expensify – Yeah, we’re little. But we still have expenses. And the $5/month/user I pay for Expensify is well worth it.
  • Google Apps – If anyone is running a company email system w/o using Google Apps: Why? What’s wrong with you?
  • First Republic Bank – The bank of choice for redesign | mobile. I gave up on opening a Chase Private Client business account because they wanted too much paperwork. Ashley at First Republic took care of it with no hassle.
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My genius list

One of my favorite things about what I do is the opportunity to meet some brilliant people. It seems that every week I meet someone who I’d consider a genius. If you ever have the opportunity for a meeting with them, I highly recommend making the time.

These are all people I’ve met in person. In all but a couple of cases, I’ve met the many times.

I meet so many people that I’ve undoubtedly left some people off the list. My apologies if I left you off.

I recognize that women are underrepresented in this list. This is a function of:

  • Overall shortage of women in tech.
  • The fields I focus on — finance, VC, payments and media. These fields have even smaller percentages of women than tech overall.
  • Who will take meetings with me.

Emily White, COO of Snapchat, is incredible. One of the smartest people I’ve met. (And a dear friend to boot.)

Note that the only order here is alphabetical. These people are so talented that it would be hard to rank them.

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A few New Year’s changes to the @rakeshlobster twitter feed

As I’m ramping up redesign | mobile, I’ve been looking at how I use Twitter. I’m trying to find the optimal mix of providing interesting, engaging content while also devoting the attention that my company needs.

A few thoughts on my new approach:

  • Six or fewer original tweets a day.
  • More curation and retweeting from my favorite people on Twitter.
  • Fewer stream of consciousness tweets. I know some of my tweets really require expansion to be meaningful. As it is, people ask for more explanation. That takes too much time. Either I’ll write an expansive post or I’ll skip it.

I still struggle with the many diverse reasons people follow me on Twitter – UX, payments, finance, travel, SF, local, search, journalism, statistics, etc. I will continue to tweet about a diversity of topics. It’s too bad Twitter can’t just show the relevant tweets to the people who care about those topics.

I’m still going to engage with followers. But some of the best of my Twitter is actually found in exchanges with @rabois, @mdudas, @daveambrose and @rdoddala. If you aren’t following those four people, you are missing out on the best of rakeshlobster.

Thanks, as always, for following. Would love your feedback.

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Bought a smart watch in the past 90 days on an AmEx or Discover? Don’t want it? Get your money back

If for some reason you’re no longer happy with that smart watch you bought within the last 90 days and you want to get your money back, there’s a way. If you bought it on select credit cards.

Many cards come with a product called “Return Protection,” which lets you return items that you can’t return to the retailer. (Generally because they have a 14- or 30-day return policy.) You submit a claim, send the product to the credit card company’s return handler and get either a check or statement credit. 

AmEx, Citi, Chase and Discover offer some form of this. They aren’t universal across each issuer; some products have them, some don’t.

With AmEx, products that include return protection are Platinum, Mercedes Benz Platinum, Business Platinum, Costco Business Card, Starwood Business Card, Blue, Starwood and Blue Cash Preferred. AmEx has a limit of a $300 refund. You can start the claim process online. (That link also allows you to check if your card is eligible; my list may not be comprehensive.) 

Discover offers a $500 cap and the same 90 day period.

Citi’s Prestige card also offers a $500 cap.

 

Posted in payments

PR tip: Don’t use a celebrity’s death to pitch your company

This must be a bad week for PR. In the payments industry, Square put out a stupid blog post listing all the reasons why someone might want to worry about the company.

That was topped by the pitch below. It should go without saying that you shouldn’t use a celebrity’s death to pitch a book. But apparently not.

Robin Williams’ tragic death leaves consumers at high risk of identity theft. The 1.2 billion people already endangered from the massive Russian hacking just got more vulnerable as identity thieves lure curious citizens with links promising details about Robin Williams.

Cyber security expert Steve Weisman, founder of www.scamicide.com, author ofIdentity Theft Alert & seasoned media interview can talk about:

  • Celebrity tragedies and how they endanger consumers – Amy Winehouse, Whitney Houston and now Robin Williams
  • How to spot tainted emails, texts and Facebook links to ‘unreleased police photos’
  • The urgency of cyber security in light of the recent Russian breach 
  • Likelihood of spear phishing and increased cybercrime following the Russian breach
  • Tips for consumers to protect themselves

Would you like to set up an interview with Steve Weisman?

Contact Sarah Gadway at sarah@wilkspr.com, [redacted] for interview requests or for a review copy of Identity Theft Alert.

Thanks for your time,
Sarah

About Steve Weisman
Steve Weisman, BA, JD, is one of the country’s leading experts on scams and identity theft and has been featured on CBS News, ABC, Fox, NPR, PBS, CNN, CNBC, and the Dr. Phil Show and quoted in numerous publications including The Boston Globe, Barron’s, The New York Times, Money Magazine, The Washington Post, and The Wall Street Journal. He founded the blog www.scamicide.com, where he provides the latest information about scams and identity theft. Weisman is a weekly commentator on scams and identity theft on WGGB-TV in Springfield, Massachusetts and the nationally syndicated radio and television Big Biz Show, is a frequent contributor to New England Cable News (NECN) and hosts the Boston area radio show A Touch of Grey, syndicated to 50+ stations nationwide. Aside from his scam and identity theft work, Weisman is a lawyer and member of the Massachusetts Bar and Federal Bar. He has been a faculty member at Bentley University since 1998, and currently serves as a senior lecturer of law, taxation and financial planning. Weisman has authored eight books, including The Truth About Avoiding Scams (2008) and 50 Ways to Protect Your Identity and Your Credit(2005).

 

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You have a friend who is depressed? Here’s what to do

A friend posted this on Facebook:

My suggestion for how to honor Robin William’s passing: Skip watching his movie clips and reach out to a friend or family member who may be in a bad place/suffering from depression.

As someone who has had a lot of friends with depression, here are some tips I’ve come up with:

  1. Don’t confront someone about their depression unless it’s obvious or they are in imminent danger of hurting themselves.
  2. Don’t tell them “things will get better,” “just buck up,” etc. These are just platitudes. They imply that it’s the person’s fault.
  3. Pick up the damn phone. Calling will tell you a lot more than exchanging SMSes or Facebook wall posts. This is probably a good idea regardless, just to keep up with friends. I’d rather have three close friends call me on my birthday than 150 Facebook wall posts.
  4. Make time for them. Depression sometimes has to do with loneliness. Ask them for drinks, go see a movie, a hike. Whatever. This is also a good opportunity to get a better feel of where they’re at.
  5. Don’t make empty promises. If you say you want to help, actually mean it. Offering help when you don’t actually mean it will make the person more depressed. It sound like just being a good human, but too many people want the credit for “being good” without actually following through.
  6. Don’t lawyer conversations.
  7. Recognize when you’re out of your depth. Depression is a disease. It’s likely going to be too big a burden on you to try to help your friend on an ongoing basis. Help them find the appropriate resources.

Over on LinkedIn, I wrote a post on what Google, Twitter and Facebook should do to help address depression and suicide.

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